Chatamo enables businesses to create intelligent voice and chatbots for marketing, sales and customer support.
With the emergence of bot technology such as Alexa and bot integration within messenger apps, businesses have an opportunity to communicate better and reach further to customers. By using Chatamo, companies can build one bot to distribute across multiple channels.
Initially, we ran a series of workshop session with the founders of Futr to help them better understand their unique proposition.
The workshops defined; key target audiences, user access & roles and a complete feature list. We used methods and frameworks such as the Kano Model, The Hook Model, customer segmentation frameworks and crazy eights sketching to help steer the workshops.
There is a lot of work for businesses to maintain customer services, and most frequently asked questions have a simple answer.
Chatamo's AI can create customer-friendly conversation logic around the question and answer input making for an empathetic organic experience.
We designed an intuitive answer creation panel to allow contextual representation of text, images, videos, buttons and maps UI.
Text only response
Text & button response
Text list response
Businesses need to keep customers happy by fulfilling expectations and answer all questions efficiently.
Monitoring chatbot usage involves keeping on top of languages, daily activity, GDPR requests, the sentiment of conversations and any unanswered questions.
<< Click & Drag >>
We began by laying the foundations of the brand with colour and typography to capture the initial feel. Not too cheap, not too techy, but just right.
These data visualisations show weather patterns from around the world using the daily minimum, maximum temperatures (coloured bars) and daily precipitation averages (circles) over the last 30-years.
We used code to plot the visualisation accurately and applied the finishing using the Adobe suite.
There's only so much you can explain through words, but a picture can say a whole lot more.
©2021. All rights reserved.